Shipping policy
Shipping Policy
Every Lievezza order is packed with care and shipped with full tracking. Here is everything you need to know about how your order reaches you.
Shipping Destinations
We currently ship to addresses across the United States. If you have any questions about delivery to your address, contact us at support@lievezza.com and we will do our best to help.
Shipping Costs
- Standard tracked shipping: FREE on all orders — no minimum purchase.
Processing Time
Orders are processed within 1–3 business days (Monday to Friday, excluding holidays). During launches, promotions or peak periods, processing may take slightly longer. You will receive a confirmation email as soon as your order ships.
Delivery Times
- United States: 6–12 business days after shipment.
This means a total estimated delivery time of 7–15 business days from the date of purchase. Delivery estimates are provided in good faith and count from the shipment date, not the order date. Occasional carrier delays or force majeure events may extend these timelines.
Order Tracking
As soon as your order ships, you will receive an email with your tracking number and a link to follow your package in real time. Please allow up to 72 hours for tracking information to become active.
Taxes and Duties
All orders are shipped domestically within the United States, so no customs fees or import duties apply. Prices shown do not include sales tax; where applicable, sales tax is calculated and added at checkout.
Incorrect Address
Please double-check your shipping address at checkout. If you notice a mistake, contact us at support@lievezza.com within 12 hours of placing your order and we will correct it whenever possible. We cannot be responsible for orders delivered to an incorrectly entered address after shipment, but we will always do our best to help recover the package.
Lost or Undelivered Packages
If your tracking has not updated for more than 7 business days, or your order has not arrived within the maximum estimated timeframe, contact us. We will open an investigation with the carrier and, if the package is confirmed lost, we will send a free replacement or issue a full refund — your choice.
Split Shipments
If your order contains multiple items, they may occasionally ship in separate packages. You will receive tracking information for each shipment, at no extra cost.
Questions
Our team is here to help with any shipping question: support@lievezza.com.